Good Client vs Bad Client

I ran into an old friend on the subway I haven’t seen in a few years.  At one point she asked “So, are you still loving your job?”.  I pondered for a second and replied “Depends on what client I’m working with and what day.”

What do I mean by this?  My business revolves around client relationships and getting deals done.  Some are a lot easier to (and respectful) than others.   I believe the broker relationship should be built around teamwork and a business strategy with mutual trust and respect.  Think about how convenient it would be to pick up the phone, call your trusted broker to outline a requirement, and have them immediately explain what your expectations should be for a project – from budget to timing.  Requirements such as subleasing individual offices to finding short term space pop up all the time.  Even helping you on your renewal by letting you know what the last deal was done for at the building.  To me, having a go to / trusted relationship like this would ease my mind, but I may be biased.

In other words, I bust my butt to help tenants of any size equally, but I go the extra mile for my good clients.  I refer lots of business amongst them and I make sure I’m around when they need me.  My advice, if you meet a trustworthy broker that you get along with, treat them like a partner in your business and not a used car salesman to negotiate with. They will empathize with you and I can guarantee better service, at least that’s the case with my “good clients”.

I’m sure most of you are “good clients” and sorry for venting… but hey… what are blogs for?

Thoughts?

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